Policies. We are guided by a number of policies that provide guidance to enable best practice as well as legal requirements; these include Equal Opportunities, Safeguarding children, inclusion/special and additional needs. Copies of all policies are available for you to see on request at any time. Below is a brief guide to a few….

Equal Opportunities

Little clowns are committed to the active promotion of equal opportunity and valuing diversity in our practice and provision. We determinedly make all efforts to prevent discrimination and bullying.

We aim to provide a secure environment where everyone can flourish. We provide positive non-stereotyping information.

Inclusion

Inclusion is a broad concept. It is about equal opportunities for all children regardless of age, gender, ethnicity, attainment, background, disability or additional needs. It is, therefore, our belief that every child and person within Little Clowns have a right to feel valued and respected, to be included, to be supported to achieve their full potential and have their views heard and contribution recognised.

Accident Policy

Unfortunately at nursery sometimes we have bumps, scratches, biting etc all perfectly normal for children at this young age. All of our staff are qualified in first aid. When accidents occur we record details on a form and require parents to sign on collection, this is part of our health and safety policy – most commonly nursery accidents are cured with lots of cuddles and ‘magic water’.

If serious accidents occur the emergency numbers/contacts on the registration forms will be contacted and medical advice/assistance sought.

policies

Behaviour

We encourage good behaviour through a positive approach. We feel children learn best through example, so they are all encouraged to respect each other, staff model good manners and offer praise for behaviour that we expect and are pleased with. Staff use conflict resolution guidance and there is a member of staff who has responsibility for behaviour management and will cascade back information to other staff.

We have established and boundaries and rules at Little Clowns. In instances of unacceptable behaviour being demonstrated, we will discuss with parents and the child strategies to tackle this, for example, reward charts etc and where necessary seek support from other agencies and professionals.

Child Protection/Safeguarding Children

The welfare of each child is paramount. As providers of childcare we have a responsibility to all children, parents and families and staff to provide security and through keeping our children safe promote confidence and independence.

All staff are CRB checked and have attended relevant child protection/safeguarding children courses. We have three designated safeguarding/child protection officers. Any suspicions or concerns of child abuse or neglect will be reported to the social care team, parents/carers will be informed of this unless staff are advised otherwise.

Other agencies/professionals

We work with a number of other agencies and professionals as required to meet children’s needs including health visitors, schools, educational psychologists, springboard support group, speech and language therapists, social care team (formally social services), paediatricians to name a few. We work with the agencies and professionals with parents offering continuity and support.

If your child attends another childcare setting we will make contact with them as required under the legal guidance of the EYFS, again this is to ensure continuity of care and education and share information about your child including interests, achievements and next steps in learning and developing.

Complaints

At little clowns day nursery we aim to provide you with the best possible service we can deliver. However if there is an area where you are dissatisfied please tell us. Unless we know we are unable to put it right. In the event of you needing to make a complaint we have a procedure to follow ensuring your complaint is dealt with professionally, confidentially and efficiently.
In the event of you not being satisfied the:
1) approach or make an appointment with the management team Alison or Emma who will complete a complaints record and deal with the issue as soon as possible. You will be provided with a written account of any action taken within 28 days.
2) if this is not possible or you are still dissatisfied a complaint can be made to the management owner. The person to contact is Alison Webber.
3) if you are unhappy with the outcome of this or you have a child protection/safeguarding  concern the contact:
Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD
Telephone : 0300 123 1231 or 0300 123 4666

Tel: 011799486937

Little Clowns Day nursery registration number is: EY300167

Copies of our most recent OFSTED inspection are available through the OFSTED website.

Safeguarding Children

At Little Clowns the safety of your child is of paramount importance, we have security systems fitted to all external doors (video monitors, keypads and intercoms), All our staffs hold enhanced CRB disclosures, which are necessary to work with children. Our facilities are inspected and approved by environmental health and fire prevention officers.

Children can only be collected by a person(s) who is named on their registration form. If someone else needs to collect your child we require written or verbal permission and for them to bring some form of identification with them (preferably photo ID).