POLICIES
We are guided by a number of policies that provide guidance to enable best practice as well as legal requirements at Little Clowns; these include but are not limited to
Equality and Diversity Policy
Safeguarding and Child Protection Policy
Special Educational Needs
Disability and Inclusion Policy
Health and Safety Policy
Promoting Positive Behaviour Policy
Accident Reporting
Confidentiality Policy and Complaints Procedure
Copies of all policies are available for you to see and have on request at any time
We believe that policies are a collectively agreed statement of beliefs which inform procedures at Little Clowns Nursery
Policies and procedures set a baseline underpinning decisions made every day and act as reference points for all practice at Little Clowns
They form the core processes upon which parent partnerships are based
When parents consider placing their child at Little Clown, and at the nursery we strongly believe that Partnership with parents is the most valued part of each day
Complaints
There may, unfortunately, be times when misunderstandings arise or you feel unhappy or concerned with the care or education being delivered at Little Clowns Nursery
At Little Clowns Day Nursery, we aim to provide you with the best possible service we can deliver. However, if there is an area where you are dissatisfied, please do tell us and discuss this with your child’s key worker or a manager
Unless we know we are unable to put it right. In the event of you needing to make a complaint we have a procedure to follow ensuring your complaint is dealt with professionally, confidentially and efficiently.
In the event of you not being satisfied then:
Approach or make an appointment with the manager/Director Alison Webber or Emma Pycock who will complete a complaints record and deal with the issue as soon as possible. You will be provided with written account of any action taken within 28 days.
If this is not possible or you are still dissatisfied a complaint can be made to the management committee/owner Alison Webber
If you are unhappy with the outcome of this or you have a child protection and safeguarding concern then contact:
Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD
Telephone: 03001231231 or 03001234666
enquires@ofsted.gov.uk
Little Clowns Day nursery registration number is: EY300167
Copies of our most recent OFSTED inspection are available through the OFSTED website